FAQ
A: The fastest way to contact us is via e-mail at info@serendipity-thecollection.com
Q: What are your hours of operation?
A: Monday- Friday 10 AM- 4PM EST; Closed for USA Federal holidays.
Q: What size bracelet should I order?
A: We recommend that you measure the narrowest area of your wrist with a tape measure. Pull the tape measure close to your skin, but not do not squeeze it tightly. We recommend adding one inch to the number you come up with. For example, if your wrist measures 7.0 inches, you should purchase a bracelet that measures 8.0 inches. If your wrist measures 7.25 inches, then you should purchase a bracelet that measures 8.25 inches, and so on.
If you're purchasing as a gift, it is imperative that you know the wrist size of the recipient in order to select the proper bracelet size. We offer bracelet resizing for a fee of $15 per bracelet. If a customer returns a bracelet for resizing, we cannot simply add or remove a bead- the entire bracelet must be cut and made again. Completing this process requires up to two hours of labor per bracelet.
If you are between sizes, we recommend that you size up. A bracelet that is too tight is at a greater risk of breaking than one that is a little larger than necessary.
Q: How long have you been in business?
A: Serendipity was started in September 2016 in Atlanta, GA. All items are made by hand in Atlanta and shipped from United States Post Office locations in Atlanta.
Q: What makes Serendipity special?
A: All of our offerings are made by hand in Atlanta, GA. We do not buy pre-made bracelets from other countries to save on materials and labor. We source our stones, charms and tools from top premium resources that are primarily local, in order to support the local businesses that we love so much. All of our beads are natural stones that have formed in the earth and have been professionally cut and polished for jewelry use.
Q: Do you ship packages internationally?
A: Yes; we ship to most countries around the world. Please select your country at checkout. Any customs duties or VAT are the responsibility of the buyer. We do not profit from VAT charges. We are legally obligated to declare Serendipity purchases as merchandise and list them at the actual sales price.
Q: What payment methods do you accept?
A: We accept payments from any major credit or debit card, Stripe, or Paypal.
Q: Why can't I add an item to my shopping cart?
A: If you cannot add an item to your shopping cart, the item has sold out. Please e-mail info@serendipity-thecollection.com to inquire about future stock.
Q: Do you ship to APO/FPO addresses?
A: Yes.
Q: Do you ship to P.O. boxes?
A: Yes.