Shipping and Returns

If you have any questions, the fastest way to contact us is via e-mail at info@serendipity-thecollection.com

We can ship to most addresses in the world, with a few exclusions. 

Serendipity offerings are made to order, meaning we do not house pre made stock to ship immediately. Upon placing an order, production begins within 1 business day.  Most orders ship within 3 business days. However, in peak seasons, shipment can take 5-7 business days.   

Return Policy

You may return items within 30 days of delivery for store credit. 

We would like for every customer to be completely satisfied with his or her purchase. Exchanges are available for up to 30 days after the date the item was received by customer. Return shipping must be paid by the buyer.

Email info@serendipity-thecollection.com for return address.

Please ship your return using United States Postal Service (USPS). Shipping carriers such as FedEx, DHL and UPS are not permitted, as they do not ship to USPS P.O. Boxes. 

Once your return is received, a store credit/digital gift card will be issued for use in the store at your convenience.